Frequently Asked Questions
Q: I need my order to arrive by a certain date how can I guarantee that will happen.
A: When you place an order online for delivery you will be able to choose your estimated delivery date at checkout. While we do our best to order on specified date we cannot guarantee that it will be delivered on that day.
All packages are shipped through UPS and you will be provided tracking information.
Q: Can I ship to a warm climate?
A: Yes! We will pack your items accordingly on ice to avoid product melting.
Q: I have a question about my order, how do I talk to a real person?
A: If you have any questions about your online order please call our Corporate Office at 330-726-8821 Monday – Friday 9am – 4pm or send us an email at firstname.lastname@example.org
Q: What is your refund policy?
A: Refunds are considered on an individual basis, please contact us at email@example.com if you are requesting a refund.