Do you offer free shipping?

Yes! Online orders of $75 or more qualify for free standard shipping. Select free standard shipping at checkout when your order qualifies.

Please note: warm weather shipping is not included in this offer. If temperatures at your delivery location are 70°F or higher, please select warm weather shipping.

Should I choose standard or warm weather shipping?

Please check the expected daytime high at your delivery location during transit and delivery:

• Below 70°F: Choose standard shipping.
• 70°F or higher: Choose warm weather shipping, which includes an insulated cooler and ice packs to help protect your chocolates.

Will you refund melted chocolate if I choose standard shipping?

If temperatures at your delivery location are 70°F or higher and you select standard shipping, we will not issue refunds or replacements for melted or heat-damaged products.

This policy also applies to orders shipped using free standard shipping. Please select warm weather shipping when needed and bring your package indoors promptly after delivery.

Can I guarantee my order will arrive by a certain date?

When placing an online order for shipping, you can select the date you'd like your order to arrive by. We do our best to accommodate your request, but delivery dates are not guaranteed. We recommend allowing extra time for holidays and special occasions.

All packages ship through UPS, and you will receive tracking information once your order ships.

Can I ship to a warm climate?

Yes! Please select warm weather shipping at checkout when temperatures at your delivery location are 70°F or higher. Your chocolates will be packed with an insulated cooler and ice packs to help reduce the risk of melting.

Protective packaging cannot eliminate every risk from heat or shipping delays. Please bring your package indoors as soon as it arrives.

Can I use coupons, discounts, or free shipping on a phone order?

Coupons, discounts, and free shipping offers are available only for qualifying online orders and cannot be applied to phone orders.

I received a promotion after placing my order. Can I still use it?

We frequently run promotions through our email list and social media accounts. We encourage you to sign up for our mailing list and follow us so you don’t miss upcoming offers.

If you receive a promotion within 12 hours of placing your order, we are happy to cancel or amend your order so you can take advantage of the discount. After 12 hours, we are unable to modify or cancel your order for this purpose.

Please email sales@gorant.com with your order number for assistance.

I have a question about my order. How do I talk to a real person?

Call our Corporate Office at 330-726-8821, Monday–Friday, 9 AM–4 PM Eastern, or email sales@gorant.com.

Please have your order number available so we can assist you.

What is your refund policy?

Refund requests are reviewed on an individual basis. Please email sales@gorant.com with your order number and details about your concern.

Melted or heat-damaged products are not eligible for refunds or replacements when standard shipping was selected and temperatures at the delivery location were 70°F or higher.